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Shipping Policy

Shipping Policy

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

  • Domestic Shipping:
    • Standard Shipping: $5.00, 3-5 business days
    • Expedited Shipping: $15.00, 1-2 business days
  • International Shipping:
    • Standard International: $20.00, 7-14 business days
    • Duties and taxes may apply and are the responsibility of the customer.

Customs, Duties, and Taxes

Racket Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return Policy

  • Eligibility: Items must be unused and in the same condition that you received them.
  • Process: To initiate a return, please contact our customer support at support@racketpets.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions.
  • Timeframe: Returns must be initiated within 30 days of receiving your order.

Contact Information

For any questions about shipping or returns, please contact us at:
Email: support@racketpets.com
Phone: (123) 456-7890